Privacy Policy

Last updated: October 2026.

ELYRA is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your data when you use the platform.

1. Data we collect

We collect data you provide directly, such as company name, contact details, employee, and financial information, as well as usage data to improve the platform.

2. How we use data

We use your data to deliver services, improve performance, communicate with you about your account, manage your subscription and billing, and comply with legal obligations.

3. Cookies

We use essential cookies to run the platform (such as session, language, and theme preferences) and may use analytics cookies to improve performance. On your first visit you will see a cookie notice where you can accept or decline; declining analytics cookies does not affect core functionality.

4. Payment data

Payments are processed by a licensed external provider (Tap Payments). We never collect or store card numbers on our servers — card data is tokenized directly by the provider. We retain only a transaction record (amount, status, date) for billing and support purposes.

5. Sharing

We do not sell your data. We may share it with service providers who help us operate the platform (such as payment processing and hosting), or when required by law.

6. Data retention

We retain your data while your account is active. When a trial ends or a subscription lapses, data is preserved for a reasonable period so you can restore access, and may be deleted afterwards under our retention policies.

7. Security

We take reasonable security measures to protect your data, but no system is 100% secure. You should also keep your login credentials safe.

8. Your rights

You can access, update, or delete your data through your account settings. For questions, contact us at hello@elyra.app.